If these steps fail, try installing the updates using a different computer. Try downloading and installing the updates again using If you are trying to download your update on a business network, for example in an office at your workplace, be aware that your company may have download restrictions and access policies that may prevent updates from being downloaded. It may be necessary to configure your firewall and router to allow MyDrive Connect full access to the Internet. Make sure MyDrive Connect is allowed access to the Internet by the security software.įirewalls, antivirus scanners and pop-up blockers can also interfere with a download. We highly recommend using a network (Ethernet) cable to make a direct connection between your computer and the Internet modem.Ī wireless Internet connection can be used, but this can be affected by interference which can result in a slow or failed download.Īlso, if you are using a public network, the network may have an unstable Internet connection which can cause a download or an installation failure. Make sure there is a stable Internet connection. Make sure your navigation device is connected to MyDrive Connect. Make sure you are using the latest version of MyDrive Connect. If you get an error during an update, try the following: In most cases simply trying to download the update again and leaving the navigation device connected to the computer resolves the problem. You should then see the results of the check within 30 seconds.Errors during updates can happen for various reasons. If no test results are shown after 30 seconds, click Done to close the system information page, then open the system information page again. The connection check can take up to 30 seconds to complete. To troubleshoot your devices connection, follow these steps in order: Make sure that your device is switched on before you connect it to the computer. It can also mean that our servers are temporarily unavailable. If you see the word "fail", this could mean that security software (firewall or virus scanner) installed on your computer or hardware (internet modem or router) is interfering with the connection to our servers. If TomTom HOME is correctly connected, you see the word "success" at the end of each line. Locate the Connection status at the bottom of the page. If the issue persists contact TomTom Customer Care. When using TomTom HOME, you can check whether it has successfully connected to the TomTom servers:įrom the menu bar in TomTom HOME click Help, then click System Information. If you still cannot see TomTom Services on your navigation device, wait one hour then try to connect again. If you are trying to download an update at your workplace, be aware that your company may have download restrictions and access policies that may prevent a map from being downloaded.Īlso, if you are using a public network, it could be an unstable internet connection and may cause a download and/or installation failure. Check the settings to make sure the TomTom software has full access to the internet. Security software and hardware, workplace and public internet connectionsįirewalls, routers, antivirus scanners and pop-up blockers can also interfere with a download if they are not set up correctly. Scroll to the right of the screen and select Settings, then Wi-Fi. Security software and hardware can cause a failed download and/or installation: To connect to a Wi-Fi network, switch on your device and do the following: Select the Main Menu button. The table below refers to the download speed.Īll values in this table are theoretical values.Įxternal influences lower the actual download speeds. There are many websites that can test the speed of your internet connection. If the speed of your internet connection is listed as ‘Not Recommended’ for the size of the file you want to download, try a location that has a faster internet connection. The bigger the file the longer it will take to download. The table below shows the estimated time to download each file size compared to the internet connection speed. The TomTom software will list the size of the update(s) before you start the download.
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